Delivery:
Standard shipping is via UPS Ground. UPS Overnight or UPS 2nd Day Air shipping available for in-stock items, charges will apply based on Carrier rates. orders must be received by 9 a.m. for same day shipping on UPS 2nd Day Air and UPS Overnight deliveries. All items are discreetly packaged and labeled.
FREE SHIPPING:
To qualify for free shipping, you must order a minimum of $2000 charged to a major credit card. Your order will ship via UPS ground.
Money Orders and Credit Card:
We are happy to process orders via Money orders and Credit Card. To ensure proper processing, create the order by adding items to the cart, which will calculate appropriate shipping charges. Print the order before proceeding to final checkout, and send with Money Order (Make Money Order to Burto Products) to:
Burto Products 1851 Airway Dr Hollister, CA 95023
Be sure to include a complete shipping address. If you include an e-mail address, we will notify you upon receipt of the order. Checks must clear before order ships, 7-10 days. Money Orders will ship upon receipt.
Catalogs:
We will send you a printed catalog upon request. Since we update our product selection frequently, our online store always represents our most current offerings.
REFUNDS, RETURNS AND EXCHANGES:
We do not offer refunds, exchanges only as permitted below:
Videos & DVDs:
Exchanges permitted if the original product is defective. We do not rent. items for exchange must be returned with the original packaging, within 10 days of delivery.
Toys:
All novelty sales are final. We will gladly exchange defective merchandise. Simply return the item for exchange with the original packaging, within 10 days of delivery. Oils and lubricants may not be exchanged.
Clothing:
Exchanges permitted provided items are not worn or damaged. Clothing items may be exchanged for any other merchandise in the online store. items for exchange must be returned within 10 days of delivery.
Returns/Exchanges shipping Address:
Burto Products 1851 Airway Dr Hollister, CA 95023
Instructions:
Enclose a note with the order number or name, and the stated request. All returns will be processed in strict accordance with our stated policys above, no exceptions.
Customer assumes shipping costs to return merchandise. We will re-ship the product at no extra charge.
